Meet Our Leadership Team

Chief Executive Officer

David Neuhaus

David Neuhaus serves as the Chief Executive Officer of Insurance Claims Unlimited (ICU). With nearly 24 years in the insurance industry and over two decades in claim adjusting, David brings deep expertise to the field. Before founding ICU in 2005, he worked as a marketing representative for a national forensic engineering firm, overseeing operations in Florida. He later became Managing Partner and Vice President of Business Development at a leading independent adjusting firm. Motivated by his passion for the industry and a desire to make a meaningful impact, he launched ICU.

David leads ICU with a clear mission: to raise the standard of claims adjusting through expert service, reliability, and integrity. Now, nearly 20 years later, he continues to drive ICU with the same passion and commitment that inspired its creation. Drawing on his extensive knowledge and decades of hands-on industry experience, David continues to guide the organization’s strategic initiatives while ensuring the consistent delivery of professional, results-driven service to every client. His commitment to excellence and customer satisfaction remains a driving force behind ICU’s reputation and long-standing success.

Prior to entering the insurance sector, David retired from the U.S. Coast Guard after a distinguished 23-year career as a C-130 pilot. He also flew commercially as a First Officer on the Boeing 727 with American Airlines.

Director of Claims

Susan Kirkham

Susan Kirkham is ICU’s Director of Claims, bringing over 18 years of property claims experience and a proven record of elevating TPA operations through refined processes, disciplined leadership, and a commitment to service excellence. Her background includes field, QA, and desk adjusting for residential property claims, as well as more than eight years of management experience in both the private sector and the U.S. military.

Before joining ICU, Susan served as a Director of Claims at a national claims administration firm, where she oversaw large teams of desk and field adjusters and led the development of scalable workflows and high-performing operations. Her expertise in building tailored solutions and aligning with carrier expectations continues to be a driving force behind ICU’s growth and operational strength.

At ICU, Susan oversees all TPA accounts and provides direct leadership and oversight to all carrier-level TPA Claim Managers. She works closely with each carrier partner to understand their processes and expectations, ensuring that claim teams are structured, resourced, and trained to deliver exceptional results. Her leadership fosters a culture of
collaboration, accountability, and alignment across the organization. Susan’s role is central to ICU’s industry presence and commitment to best-in-class service delivery.

Claims Manager

Wes Lee Green

Wes Green serves as ICU’s Claims Manager, bringing more than 17 years of property and casualty claims expertise across field adjusting, desk adjusting, training, quality assurance, team management, and claims leadership roles. His career includes extensive experience with State Farm, where he worked in both field and desk capacities, wearing multiple hats across the claims lifecycle. Wes has also served as a trainer, QA reviewer, and team manager, building a well-rounded foundation across virtually every function within claims operations.

Wes’s background extends beyond traditional claims handling into structural engineering and construction design, where he worked on large-scale commercial building projects. This technical foundation gives him a unique advantage when evaluating property damage, allowing him to approach claims with a strong understanding of both structural integrity and real-world construction practices.

Throughout his career, Wes has developed a broad and comprehensive view of the claims process. This depth of experience allows him to evaluate each claim from a top-down perspective, improving accuracy, consistency, and decision-making across the board.

At ICU, Wes helps lead field operations and supports the ongoing development of internal processes designed to enhance accuracy, efficiency, and alignment with carrier partners. He also plays a key role in training ICU’s field team and quality assurance team, ensuring the organization maintains its commitment to high standards, consistency, and service excellence.

Wes’s leadership strengthens ICU’s 21-year mission of delivering a personalized, client-focused approach to claims management, while supporting continued operational improvement and long-term growth.

Business Operations Manager

Tyler Neuhaus

Tyler Neuhaus is ICU’s Business Operations Manager, bringing a strong engineering foundation and proven expertise in optimizing complex systems through workflow improvements, data analysis, standards development, and organizational efficiency. At ICU, Tyler oversees Field Operations and provides direct guidance and support to our field adjusters. He works closely with both field personnel and internal staff to ensure best practices, timelines, and performance expectations are consistently met across every claim administered. His role includes maintaining alignment between field operations and internal processes, reinforcing quality, accuracy, and accountability at every step. Tyler also serves as a client-facing representative and business development partner for ICU, supporting carrier relationships and ensuring the firm’s operational capabilities match the evolving needs of our clients.

He holds a Master’s Degree in Industrial Engineering from the University of Central Florida and previously served as a Quality Engineering Supervisor with the Department of Defense at NAVAIR, where he oversaw maintenance, repair, and overhaul operations for U.S. Navy aircraft. His blend of technical proficiency, analytical skill, and interpersonal leadership is a core asset to ICU. His leadership is tightly aligned with ICU’s mission of delivering top-tier service the first time on every claim, strengthening both our operational consistency and our industry presence.

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