Meet Our Team

Chief Executive Officer

David Neuhaus

David Neuhaus is the Chief Executive Officer of Insurance Claims Unlimited. David is in his 23rd year in the insurance industry having spent more than 20 years in claim adjusting. Prior to founding Insurance Claims Unlimited (ICU) in 2005, he served as a marketing representative for a national forensic
engineering firm managing the state of Florida. David then transitioned to Managing Partner and Vice President of Business Development for a large independent adjusting firm. David enjoyed the industry and was passionate about making a difference and decided to create ICU.

Prior to moving into the Insurance industry, David retired from the United States Coast Guard after being a C130 pilot for 23 years. He also was employed by American Airlines as a First Officer on the Boeing 727.

Director of Operations

Ricky Filepas

Ricky Filepas is the Operations Manager for Insurance Claims Unlimited. With over 15 years in leadership and management, his focus has been in training and development, recruitment, business development, and client services. Having multiple insurance licenses as well as certifications, he has worked in both commercial and residential product lines.

Prior to joining ICU, Ricky was employed with a multi-state insurance carrier. He successfully developed and conducted their first virtual training program for remote adjusters both experienced, and new to the industry. Ricky maintains strong attention to detail and desire to deliver top quality service to all business partners and customers.

Director of Claims

Iasha Pryor

Iasha Pryor serves as ICU’s Complex Claims & Alternative Dispute Resolution (ADR) Manager. Iasha spent the majority of her 17-year career on the carrier side of the business where she served as Director of Catastrophe Claims and Vice President of Litigation & ADR for an insurance company. Iasha is accustomed to leading large teams in catastrophe response, litigation, and alternative dispute resolution. Iasha is responsible for leading ICU’s Complex Claim, ADR, and Litigation Teams.

TPA Manager

Anne Dean

Anne Dean is ICU’s Claims Manager and brings the Company over 30 years of claim management experience. She has extensive expertise in multiple product lines working across multiple states. Anne’s mission to exceed customers’ expectations by delivering a prompt, accurate work product with exceptional customer service is mirrored by her team of claim examiners. Anne drives exceptional results from her team by motivating, influencing, and inspiring her team through regular training, direction, and frequent communication. Anne’s focus on maintaining a high level of integrity and professionalism in achieving individual and organizational goals is reflected in her results.

Anne holds multiple insurance industry professional designations.

Client Services Manager

Kimberly Schoebel

Kimberly Schoebel is ICU’s Client Services Manager. Kimberly is involved in ICU’s Third-Party Administration Division, Temporary Staffing Division, and Field Services Division. Kimberly is responsible for ensuring operational performance across ICU’s operating units. Kimberly brings ICU over 25 years of personal and commercial lines claim management and litigation expertise.

TPA Manager

George Guffey

George brings ICU over 10 years of multi-state personal and commercial lines property and liability claim experience. Prior to joining ICU, George worked for insurance companies and municipalities managing both daily and catastrophe property claims and catastrophic liability claims. George has served on multiple insurance company advisory committees for purposes of planning strategic catastrophe response. Prior to entering the insurance industry, George was an educator in the Florida Education System where he garnered skills to educate, motivate, and drive excellence amongst students. Many of the skills George gained through his teaching career directly correlate to his management of large teams of claim professionals. 

Quality Assurance Manager

Sara Bald

Sara brings ICU nearly 15 years of multi-state personal and commercial lines property claims experience. Sara’s background includes working for domestic insurance companies, E&S insurance companies, and third-party administrators on both commercial and personal lines property claims. Sara has participated in the adjustment of claims after several major US catastrophes. Sara’s range of policy experience includes both ISO and manuscript making her skillset invaluable to the management of ICU’s quality assurance framework.

Catastrophe Manager

Dominique Lockett

Dominique Lockett is the Catastrophe Manager for Insurance Claims Unlimited (ICU). Dominique brings ICU over 12 years of diverse claim management experience. Dominique’s background includes roles such as Property Claim Manager, Team Leader, Quality Assurance, and Large Loss Adjuster. In addition, Dominique has served in both field and desk capacities. Dominique is accustomed to managing large teams during catastrophic events. Most recently, Dominique was instrumental in a large-scale catastrophe response to Hurricane Ida in Louisiana.  Dominique’s subject matter expertise spans the Southeastern United States across multiple product lines.

Claims Supervisor

Arideilys Garcia

Ary Garcia began her career with a publicly traded insurance company rapidly progressing in roles of increasing responsibility. Ary’s expertise include liability claim adjustment, complex property damage claim adjustment, and negotiation of represented and disputed claims. Ary brings ICU expertise in claim file management, reporting, compliance, and alternative dispute resolution. Ary has an established reputation for resolving some of the most complex claim issues presented by our clients. Ary is committed to exceeding client expectations by executing on strategic plans resulting in quantifiable results for our clients.

Quality Assurance Representative

Carla Greene

Carla Greene serves as a Quality Assurance Adjuster on ICU’s Quality Assurance Team. Carla brings ICU over 17 years of industry experience with a background that includes insurance carrier, third-party administration, and independent adjusting experience. Carla has significant catastrophe experience participating in the response to 18 catastrophes to date. Carla holds several industry designations including Xactimate Level II certification to support ICU’s field staff and quality assurance initiatives.

Quality Assurance Representative

Jose Mohammed

Jose brings ICU over 15 years of claims experience. Jose started his career with Allstate Insurance Company in the personal lines division eventually moving to Allstate’s commercial property division. From Allstate he then transitioned to Zurich North America at their Tampa, Fl location. At Zurich Jose handled commercial property clams and builder’s risk claims with an emphasis on construction defect losses. Jose was also part of a team handling the McDonalds franchise book of business claims for Puerto Rico and the Virgin Islands.

Jose is fluent in Spanish and frequently provides translation services for staff and customers.

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