Meet Our Team

Chief Executive Officer

David Neuhaus

David Neuhaus is the Chief Executive Officer of Insurance Claims Unlimited. David is in his 24th year in the insurance industry having spent more than 22 years in claim adjusting. Prior to founding Insurance Claims Unlimited (ICU) in 2005, he served as a marketing representative for a national forensic
engineering firm managing the state of Florida. David then transitioned to Managing Partner and Vice President of Business Development for a large independent adjusting firm. David enjoyed the industry and was passionate about making a difference and decided to create ICU.

Prior to moving into the Insurance industry, David retired from the United States Coast Guard after being a C130 pilot for 23 years. He also was employed by American Airlines as a First Officer on the Boeing 727.

Senior Claims Manager

Susan Kirkham

Susan Kirkham serves as ICU’s Senior Claims Manager. Her responsibilities include management and general oversight of all carrier account level TPA Claim Managers. She partners with each carrier client to obtain intricate knowledge of their claim processes, practices and expectations assisting in the creation of claim teams, resourcing, and training. Susan has 17+ years of claims experience which includes field, QA and desk for residential property claims.  She has 8+ years of management experience, not including military experience.  She was previously a Director of Claims at a National Claims Administration Firm, with extensive management experience, and a Military Veteran.  She has a lot of experience with large teams of desk adjusters that included oversight of both desk and field work.

TPA Manager

George Guffey

George brings ICU over 10 years of multi-state personal and commercial lines property and liability claim experience. Prior to joining ICU, George worked for insurance companies and municipalities managing both daily and catastrophe property claims and catastrophic liability claims. George has served on multiple insurance company advisory committees for purposes of planning strategic catastrophe response. Prior to entering the insurance industry, George was an educator in the Florida Education System where he garnered skills to educate, motivate, and drive excellence amongst students. Many of the skills George gained through his teaching career directly correlate to his management of large teams of claim professionals. 

Quality Assurance Manager

Ruth McPherson

Ruth McPherson brings over two decades of deep-rooted experience in the insurance claims industry, with expertise spanning from property and auto claims, TPA leadership, and catastrophe response.  Having served in senior roles a several top tier firms, she has developed and managed high-performing teams, implemented QA protocols, and streamlined claim operations to exceed carrier standards.  At ICU, Ruth serves as a Quality Assurance Manager, where she leverages her exceptional attention to detail, industry knowledge, and leadership experience to ensure claims are handled accurately, efficiently, and in full alignment with both client guidelines and service excellence benchmarks.

Claims Supervisor

Arideilys Garcia

Ary Garcia began her career with a publicly traded insurance company rapidly progressing in roles of increasing responsibility. Ary’s expertise include liability claim adjustment, complex property damage claim adjustment, and negotiation of represented and disputed claims. Ary brings ICU expertise in claim file management, reporting, compliance, and alternative dispute resolution. Ary has an established reputation for resolving some of the most complex claim issues presented by our clients. Ary is committed to exceeding client expectations by executing on strategic plans resulting in quantifiable results for our clients.

Quality Assurance Representative

Jose Mohammed

Jose brings ICU over 15 years of claims experience. Jose started his career with Allstate Insurance Company in the personal lines division eventually moving to Allstate’s commercial property division. From Allstate he then transitioned to Zurich North America at their Tampa, Fl location. At Zurich Jose handled commercial property clams and builder’s risk claims with an emphasis on construction defect losses. Jose was also part of a team handling the McDonalds franchise book of business claims for Puerto Rico and the Virgin Islands.

Jose is fluent in Spanish and frequently provides translation services for staff and customers.

Business Operations Manager

Tyler Neuhaus

Tyler Neuhaus serves as the Business Operations Manager at Insurance Claims Unlimited (ICU), leveraging expertise in streamlining complex systems through workflow enhancements, data analysis, standard development, and organizational efficiency improvements. Before joining ICU, he earned a Master’s Degree in Industrial Engineering from the University of Central Florida. Post-graduation, Tyler spent 6 years with the Department of Defense at NAVAIR, where he was the Quality Engineering Supervisor that focused on the maintenance, repair, and overhaul of Navy’s aircraft. His blend of technical proficiency and interpersonal abilities provides a valuable asset to the ICU Team.

Marketing & Client Relations Manager

Brett Blondell

Brett Blondell serves as our Marketing and Client Relations Manager at ICU. With over seven years of experience in the insurance industry, Brett has honed his skills in marketing and business development.  He notably organized and executed monthly webinars taking them from just over 50 participants to well over 500 in his time building the program.

 

Before his insurance career, Brett was a 4-year collegiate golfer at Florida Southern College. After graduating, he worked for nearly five years in commercial construction, working as a project manager and estimator for a successful company in Central Florida. Brett’s diverse experience and proven success make him a valuable asset to our team.

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